Saturday, April 25, 2020

Authoritative AND Easy to Read?


     The instructions for the card game UNO are an example of a plain style text. This text is written for a wide audience including children, and is effective in using elements of plain style writing to deliver these instructions in a clear and easy-to-read format for players of the game in a way that still commands authority.
The people that would read this text are primarily game players (which can be a person of any age, social background, education, or class). Other people or companies that are creating card games might also read this as a reference for their games, and stockholders or owners in the Mattel Company might also read this to get an idea of the product they are offering. This text is used as instructions for the game, which means that unless someone is playing it for the first time they probably won’t sit down and read every word. It’s often used to answer specific questions about the game, which means people will skim the reading for a specific answer, and it’s written to accommodate that easily.
     At the very top of the instructions, it states that the game (and the instructions) are intended for ages seven and above. I believe the reason for this is that most children in the US can read at age seven, and although some learn earlier the cards like “draw four” or “skip” may cause confusion in younger children. Many four year olds would benefit from a color/number matching game, but the other cards added may be too difficult. Readability calculators put the grade level of this text at between fifth and seventh grade, around ages ten to thirteen, which may initially cause confusion as to why the instructions are more difficult to read than the intended audience. There are several reasons for this, the main one being that this game is intended to be played with a family (younger children and adults) as a type of educational activity. A child at ages ten to thirteen would most likely be capable of learning the game rules themselves, but younger children often need adult help to learn most things, including card games. Mattel most likely determined that with adult guidance (at least initially to learn how to play the game), the perfect age for the game and this text would be age seven due to the average development of children in the US. Additionally, the readability calculators may have detected elements of the Official Style in it that are being used in a Plain Style, and don’t make the instructions more complex.
We can tell that this text is written in Plain Style because it breaks all the rules of the Official Style. This text uses small words and everyday language to make the instructions clear for anyone. The sentences are short and use active verbs. There isn’t any jargon, nominalizations, or technical words, and the words that correspond specifically to game play (like draw pile, discard, and uno) are written in all caps to distinguish them from explanatory words. The same terms are used throughout the instructions and aren’t substituted with synonyms, making the writing more specific and concrete. The only techniques of the Official Style that are used in these instructions are relative clauses and modal verbs, but they aren’t used to create the Official Style. These sentence structures are practically impossible to avoid in this text because many of the clauses are structured in an “if, then” or “when, then” format. The “if, then” and “when, then” clauses, as well as the modal verbs, clarify specific situations where there’s questions about whether an action is allowed. Usually, the relative clauses and modal verbs are coupled with strong actions verbs to create statements that grant permission. In the Official Style, modal verbs and relative clauses often create ambiguity and allow for other interpretations and possibilities, while in this text they are being used to allow specific actions to take place. Even though some of the stylistic choices for the text would be considered Official Style, in this case the text uses them and other aspects of Plain Style to create an easy-to-read set of instructions.
The organization of this text is also indicative of Plain Style. There are only a few paragraphs in a row, and most of the instructions are broken up into bulleted lists, terms and definitions, bolded words, numbering, index-style lists (for point calculations), and several layers of headings and subheadings. The information is broken up into small chunks that are easy to understand and convey one or two points, unlike an academic essay that might have paragraphs with several ideas jammed into it. The text is sequential and answers questions in the order that people would usually have them, with the most important info at the top (the object of the game, set up, and how to play) and the least important at the bottom (other variations of the game and how to make it more difficult). The organization is part of what makes this text so effective at addressing a large audience of varying ages and reading levels.
Usually, plain style texts are criticized for not conveying authority or multiple answers to complex questions. This text, because of the way it’s written, who it’s written by, who it’s written for, and how it’s intended to be used, doesn’t have these issues. These instructions are written by an authority figure (the game creators) about how to use their product. People use the rules as a reference during game play and consider them the official judge of whether or not an action in the game is legal, just like a dictionary in Scrabble. Because the authorities of the game wrote this text for the players to tell them how to play it, this text commands authority and dictates actions. The imperative voice (do this, do that) is more authoritative in this context than other types of sentences. The type of writing itself is credible and doesn’t need to use Official Style techniques to seem credible, such as the passive voice that emphasizes the action instead of the actors.
This text is also unique in that there aren’t questions posed by it that have multiple answers, like in an academic article. You can choose to follow the rules or break them, or follow some and break others, or change them altogether if you want, and the text allows for this with their mention of  “house rules” and other suggestions for modifying the game. However, the official answers to game-play questions like “What do I do in this scenario?” or “Can I do this or that?” have a binary, yes-no answer in this text. In an experiment, solutions to the questions it explores use passive voice to allow for other interpretations of the results because there are so many possible answers, but in a card game leaving ambiguity would just confuse players that want to play the game according to the rules. Plain style is the perfect way to write a text like this because it’s needed to answer questions clearly and directly.
Overall, the use of Plain Style techniques in this text effectively accomplishes the goals of providing clear instructions for game play to a wide audience without seeming untrustworthy or too simplified to be correct.

Elizabeth Puck

A Credible Use of The Official Style in Government and the Non-Profit Sector

     This analysis focuses on a press release located on the Goodwill site about a grant from the government that was awarded to the company. It was written by the U.S Department of Labor and published on their site as a news release. Through an analysis of the rhetorical situation, I will argue that the Official Style is necessary for this piece of writing to be effective for both Goodwill’s purposes and the Department of Labor’s purposes, and that the Official Style’s exclusion of certain readers is necessary in this rhetorical situation.
     This piece of writing on Goodwill’s site is meant for potential donors, most likely corporations or other large organizations. They included it in their website to show other potential donors that the company is credible because it’s backed by the federal government. Their audience of potential donors in this part of the website is not the average person that would donate clothes - they would be appealing to professionals interested in donating large sums of money or companies that would want to partner with them. The US DOL’s purpose in publishing this is to show the general public where and for what purpose their tax money was spent. Government officials that supported this expenditure or worked on securing it might use this news release as evidence that their work is better than their opponents when they run for re-election, and the use of the Official Style in this article helps demonstrate their responsibility. The article is available to everyone, but the people most likely to read it are corporate executives, non-profit executives, and other members of government. Professionals recognize the Official Style in writing as a signal of being in their group, giving the article social currency in the professional sphere. It also signals that the writer has received higher education - only 25% of the population could read this article according to the Flesch Reading Ease, and the Flesch Kincaid Grade Level and the Coleman Liau Index put this piece of writing at a second to third year university level. The authors used “the Official Style” in this piece because it’s intended for people that would be comfortable reading that type of writing, and it commands authority from the rest of the public that may choose to read it.
     This article consists of long sentences that have many clauses, semicolons that are appropriately used, stacked prepositional phrases, to-be verbs, a lack of grammatical errors, and an (in general) impersonal writing style. These strategies of the Official Style convey authority and knowledge from the writer to the reader, making them appear credible. For an article by a governmental department, this is not only normal but expected by anyone who might read it. If the article had been written in a more plain style to appeal to a wider audience, working professionals might not respect the Department of Labor as much because this information is not necessary for the general public (like an announcement for an election might be). The US DOL’s following of expected writing conventions reinforces the Official Style as a norm for companies and government, and increases credibility in general for Goodwill and the US DOL.
     It’s important for the authors to show their credibility in this article through the use of the Official Style because both organizations are playing off of each other’s credibility to increase their own - Goodwill is showing that they’re endorsed by the federal government, and the US DOL is proving that they make good choices with tax money by giving it to a nationally-known non-profit. Both companies want respect and to appear authoritative in this article because they are receiving money from the citizens’ taxes. When the average person reads something very complicated and official-looking, they ask less questions about it and are more likely to ignore it because it’s difficult to read. If they do read it and it superficially appears to give enough information to satisfy them, they’re less willing to criticize it or think critically on it.
     Using verbose and bureaucratic jargon relating to business makes the reader less interested in thinking critically about the issue. Some examples of business jargon are phrases in the article like:

  • pre-employment training
  • occupational skills training 
  • intensive individual assessment
  • labor organizations 
  • workforce development institutions
  • energy-efficient building construction and retrofit
  • certification of five member Goodwill headquarter agencies
  • energy efficiency assessment
  • obtain and retain well-paying jobs

     Most of these phrases (such as “occupational skills training” and “intensive individual assessment” ) are rather vague ideas hidden behind business buzzwords. Using this language to describe the programs that the US DOL is supporting at Goodwill allows the specific details of the program to be obscured yet gives just enough information for a casual reader to see a general picture of what is being supported. Brevity is important for this style of writing because a press release is often confined to one page, but use of vague language is also a common marketing practice for companies. The less a company says specifically about their organization’s programs, the more people are likely to support the programs that company is using. There is an ethical problem with that type of writing, but often it’s not produced with harmful intent. In my opinion, Goodwill and the US DOL don’t want to have to answer too many questions about this grant because they both believe that Goodwill deserves it. The people that need to understand it (like the Goodwill executives or other government officials) will, and everyone else will ignore it because it seems like someone smart and credible wrote it. Writing in a plain style might open up a massive discussion with a large group of Americans that simply doesn’t need to happen. We elect officials to make decisions like this for us, and it would slow down the procedure if everyone could understand and debate it. By excluding people through the use of the Official Style, the authors of this article are preventing complications from this decision by people not involved in the decision-making process. 
     This article is one of the few examples where the Official Style is necessary to accomplish the article’s goals. The authors informed the right people about the right amount of information, and through word use and sentence construction excluded everyone else that didn’t need to know about it. It’s written appropriately for the audience it’s intended for, and accomplishes its goals utilizing the Official Style.

https://www.goodwill.org/press-releases/u-s-department-of-labor-awards-goodwill-7-3-million-for-green-jobs/
https://www.dol.gov/newsroom/releases/eta/eta20190717

Elizabeth Puck